OUR RETURN & REFUND POLICY

Thanks for shopping at ThouArtExalted.com!

If you are not entirely satisfied with your purchase, we’re here to help.

Product Returns

You have thirty (30) calendar days to return an item from the date you received it. First, you must email us at [email protected] for return approval, and then you must ship your items back to us with a printed copy of your order confirmation at:

ThouArtExalted Returns
1816 Talbot Ave.
Jacksonville, FL 32205

To be eligible for a return:

    • Your item must be unused and in the same condition that you received it.
    • Your item must be in the original packaging.
    • Your item needs to have the order confirmation receipt or proof of purchase.

 

Product Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) in the amount of the purchase price, less shipping fees. You will receive the credit within the timeframe set out by your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original order and return shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Event Refunds

If you purchase a ticket to a ThouArtExalted event, you may request a full refund up to 48 hours prior to the event, unless specified otherwise on the event ticketing page, so that we may have enough time to offer your spot to someone else. Any cancellation requests after this time will not receive a refund; however, you may transfer your ticket to a friend.

If you are seeking a refund for a ticket purchased, you must email us at [email protected]

If you require any more information or have any questions about our returns and refunds policy, please feel free to contact us by email at [email protected]
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