Thanks for shopping at ThouArtExalted.com!
If you are not entirely satisfied with your purchase, we’re here to help.
You have thirty (30) calendar days to return an item from the date you received it.
First, you must email us at [email protected] for return approval, and then you must ship your items back to us with a printed copy of your order confirmation at:
1816 Talbot Ave.
Jacksonville, FL 32205
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) in the amount of the purchase price, less shipping fees. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Original order and return shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you purchase a ticket to a ThouArtExalted event, you may request a full refund fourteen (14) calendar days before the event takes place so that we may have enough time to offer your spot to someone else.
We will not offer refunds fewer than fourteen (14) calendar days before the event date.
If you are seeking a refund for a ticket purchased, you must email us at [email protected]